В статье раскрываются основные цели и задачи управления деловой репутацией. Автор доказывает, что процессом формирования общественного мнения об организации необходимо руководить. Даются практические рекомендации по управлению деловой репутацией.
In the article the methodology of the social and marketing researches on the banking service quality measurement is analyzed; actually using techniques of banking service quality measurement in practice are revealed; the recommendations for the selection of up-to-date methods suitable the task of improvement strategy of banking service quality management in the Russian conditions are presented.
In the article the possibility of establishment of a regional dealing center capable to improve the situation in the interbank lending in the region is discussed. The algorithm to establish a regional dealing center is presented. The recommendation is proposed as an anticrisis measure in the current situation in the banking market.
In the article one of possible approaches to the counteraction organization is stated to unfair use of information on the issued bills (requisites actually bill and blank sheet), to decrease in risks at acquisition of bills in the secondary market. Such information is used for the purpose of reflection in financial statements of securities actually not available for the credit organization (so-called "mirror" bills). Possibilities of use of system on the basis of the offered approach in interests of bank supervision are discussed.
The single European currency was intended to eliminate the asymmetry of the Exchange rate mechanism dominated by German economic policy. However, the EMU is also characterized by a high degree of asymmetry. It is caused by several factors: weakening of certain macroeconomic automatic stabilizers, narrowed scope of monetary policy instruments in countries with weak financial systems and a significant bias in the Harmonized index of consumer prices of the euro area.
Chernykh Sergey, Potemkin Sergey
The article describes the characteristic features of Russian project finance market. Particular attention is paid to the factors hindering the development of project financing (on the macro- and microlevel). The author makes suggestions to improve the project financing in Russia.
One of the main problems facing the subjects of leasing relations is to increase the efficiency of lease financing for all parties of a leasing transaction. There is investigated a promising direction of development of leasing, based on the inclusion in lease financing of real options. Systematization of real options in lease financing is made. The author arrives at a conclusion that the real options provided in the agreements between the subjects of leasing make lease financing more flexible source of funding.
Kulikov Aleksandr, Yanin Viktor
Navoy Anton, Lubov Shalunova.
It is shown that the interest rate is the indicator of availability of financial resources for the population and the main instrument of competitive struggle in the market of retail crediting. Dynamics and tendencies of development of interest rates for the retail credits at various stages of development of financial and economic system of the country are provided. The analysis of retail credit programs of leading domestic commercial banks, features of interest rates applied by them are carried out. The recommendations for enhancement of percentage policy of banks, performing activities in the market of retail crediting are developed.